Terms and conditions

Creative Dino LLC ("we" and "us") is the operator of (https://www.creativedinoshop.colm) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order for certain products will be collected with the purchase but generally we offer free shipment Free Shipping offer refers to Free USPS Standard Ground Shipping for USA Shipping Addresses excluding Hawaii, Alaska, Puerto Rico and Virgin Islands. 

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3. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

Return & Exchange Policy

Returned items are accepted within 30 days of delivery.

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• All returned items must be repacked and returned in their original packaging for protection.

• We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.

• Returned merchandise that is damaged upon receipt will not be credited.

• Customers are responsible for the initial shipping cost.

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Note: Customers returning items that were received damaged, defective and/or miss-shipped products please send an email  for resolution.

 

Return Procedure

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• Please review our Return Policy before completing these steps.

• Standard Package Shipments (UPS/FedEx delivery/USPS):

• Please contact us so an RMA number can be generated for your return.

• We send by email a form for filled with all detail

• Returns without a return form WILL NOT be accepted.

• Failure to fill in all required fields will delay the processing of your return.

• Freight/Pallet Shipments (including display cases):

  • Please contact us so an RMA number can be generated for your return.

  • Clearly write/label all sides of the shipment with the assigned RMA number.

  • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.

• Please allow 15 days from the date we receive the return for inspection and credit where due.

 

The following are terms of a legal agreement between you and CreativeDinoShop.com. By visiting and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this web site. All other products and company names mentioned in the CreativeDinoShop.com web site may be trademarks of their respective owners.